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care & return policy
CUSTOMER CARE
At Hartman Poured, we prioritize customer satisfaction and care. Our goal is to provide a seamless and enjoyable experience for our valued customers. Whether you have inquiries about our products, need assistance with an order, or simply want to share your feedback, we are here to help.
If you are interested in retailing our products, we welcome wholesale inquiries. We are dedicated to providing comprehensive information and support to help you bring our products to your customers. Let's collaborate and elevate your business with a new collection of candles.
PRIVACY & SAFETY
Our Privacy & Safety policy is designed to reassure our customers about the meticulous measures we take to protect their personal information. We use secure and reliable third-party banking services to verify payments and ensure the utmost security for all transactions. Rest assured that your privacy is our top priority, and we are committed to maintaining your trust and confidence in our services.
RETURNS & REFUNDS
If you purchase one of our products and decide to return it, the product must be unused. If you purchase a candle and light it, it is no longer returnable. We do not offer refunds on used products. If you have additional questions about our products, please contact us before purchasing. We will happily help in any way that we can.